STRATEGY
• A full strategic review at senior/board level to test and challenge direction
• Guidance on how to evolve your company brand to
desires and ambitions.
OPERATIONS
• Customer journey maps linked to operational changes
• Recommendations regarding internal systems that drivers for success
• Leveraging third party services to increase services and reach for your clients
PEOPLE STRATEGY
• Multi Agency Financial Consult’s proven people strategy approach undertaken with client experience in mind
• Culture re-pointed to support innovation and wider Customer strategy
• Embedding client success across your people organisation
• Hiring, training, incentives etc. not linked to client experience / success (internal and
partners)
• The creation of specific Client Success roles
MARKETING AND INNOVATION
• Fine tune your proposition to positively extend your client lifecycle
• Opportunity to customize our client experience by tier offering a more premium
service to top tier clients
• Review of product portfolio and future pipeline.