YOUR BUSINESS GOALS OUR BUSINESS KNOWLEDGE
Multi Agency Financial Consult is an Accra-based Financial consultancy with global reach. With decades of real life business and technology expertise, we're by your side to help shape and deliver your biggest business ideas and solutions
STRATEGY, DESIGN &
EXECUTION
Multi Agency Financial Consult has a proven track record of helping businesses of all sizes, from global banks to start-ups. We are passionate about helping our customers across our three disciplines; strategy, design and execution.
01
STRATEGY Helping businesses shape their strategic vision. We’ll help and challenge you to define your future – mission, objectives, values, culture and operational leadership.
02
DESIGN Guiding businesses in analysing, designing and optimising their operating landscape. Designing solutions for operating models, processes, technology, propositions and product offerings.
03
EXECUTION Structuring and overseeing global transformation programmes. Delivering change across technology, process, people and operations, applying rigorous governance, planning and structure.
"Leveraging our experience as senior industry veterans, we help share knowledge from large and complex businesses to help transform how ourcustomers work."
Frank Frimpong Jnr.
Chief Executive Officer
Our Services
MARKET RESEARCH
FINANCIAL ADVISORY
ONLINE MARKERTING
TRANING PROGRAMMES
ACCOUNTING SOFTWARE
FOREX TRADING
HR PACKAGE
PAYROLL
INVENTORY SYSTEM
OUR CUSTOMERS
01
FINANCIAL INSTITUTIONS
Trusted advisor, applying decades of senior industry expertise to drive critical operating model changes, transformation initiatives and technology implementation.
"What I get when I speak to the Multi Agency Financial Consult team is experience, pragmatism and solutions. They never come across as Consultants, more like experienced colleagues or mentors."
Irene Lamptey,
Finance Officer
02
TECHNOLOGY VENDORS
Experts in RegTech and Client Lifecycle Management technologies. Helping you to shape products and manage the integration into your customers.
"The Multi Agency Financial Consult team bring deep Financial Services and customer insight to the table, along with a wealth of practical knowledge around operating models, the regulatory environment and risk."
Edem Tetteh
Director
03
SMALL AND GROWING BUSINESSES
Using our big business experience to help you transition through the stages of growth, making sound decisions to refocus and scale your enterprise.
We believe the small
business community,
regardless of size, deserves
better advice - honest,
informed, tailored. Just
because you only have a
small team doesn’t mean
you should be excluded
from strategic and process
advice and guidance.
Our Founder & C.E.O
Frank Frimpong Jnr.
04
CONSULTANCIES
Strategic partner to global consultancies, providing deep industry knowledge to help shape the way you engage with Financial Institutions.
“The Multi Agency Financial Consult Team harnessed their big business experience and applied it to help shape our vision, goals and strategic direction. MAFC Ghana don't feel like consultants …. from day one they've been part of my team.”
Sales Executive
Rafiatu Hussieni
Poor customer experience hindering your
company’s ability to grow?
–
Customer service issues not being escalated
early enough?
–
Your teams are transaction and query focused
only and not on the wider client relationship?
–
Once you’ve won the business no one really
owns the client relationship?
–
Lack personalised customer support?
1)
Time to resolve / completion
2)
Optimal touchpoints with the client
3)
Reputation
4)
Quality
5)
A sense of urgency and responsiveness covering Calls,Presentations, Emails and Chat.
●
Increase revenue
●
Client retention
●
Organic growth
●
New clients
●
Increase conversions
●
Brand vs Customer Centricity
STRATEGY
• A full strategic review at senior/board level to test and challenge direction
• Guidance on how to evolve your company brand to
desires and ambitions.
OPERATIONS
• Customer journey maps linked to operational changes
• Recommendations regarding internal systems that drivers for success
• Leveraging third party services to increase services and reach for your clients
PEOPLE STRATEGY
• Multi Agency Financial Consult’s proven people strategy approach undertaken with client experience in mind
• Culture re-pointed to support innovation and wider Customer strategy
• Embedding client success across your people organisation
• Hiring, training, incentives etc. not linked to client experience / success (internal and
partners)
• The creation of specific Client Success roles
MARKETING AND INNOVATION
• Fine tune your proposition to positively extend your client lifecycle
• Opportunity to customize our client experience by tier offering a more premium
service to top tier clients
• Review of product portfolio and future pipeline.
WORK WITH THE VERY BEST
Join us and start building the most wanted company today. We make sure every project is easily understood, and that all clients reach the level of expertise needed for today’s fast moving industry.
The management and support of our global activities, as well as day-to-day activities within commercial management, are carried out from our office in Accra – Ghana at Madina, Few distance from the University of Professional Studies – Accra.
Working hours
Monday- Thursday:8:30 AM-05:30 PM Hrs
(Phone until 05:30 PMHrs)
Friday - 8:30 AM-04:30 PM
We are here
51 Westland Boulevard Road,
Rawlings Circle - Madina
Accra - Ghana
Phone:+233 242 550 354
Email: info@mafcghana.com